Terms of service

Terms of Service

Spot on Keepsakes
Last updated: 23 October 2026

1. Introduction

Welcome to Spot on Keepsakes.

These Terms of Service govern purchases made through our online store and your use of our website.

By placing an order, you agree to these terms. Nothing in these terms limits or excludes your statutory rights under UK consumer law.

Our online store is powered by Shopify, which provides the ecommerce platform through which we sell our products.

2. Business Information

Spot on Keepsakes

20 Junction Street
Barnsley
South Yorkshire
S70 1UT
United Kingdom

Email: bethanyharrison@spotonkeepsakes.co.uk

3. Our Products

We specialise in personalised gifts and keepsakes, including:

Personalised family and pet portraits
Memorial artwork
Custom photographic prints
Engraved gifts
Wedding stationery and accessories
Other personalised products

Product descriptions, prices, sizes and personalisation options are displayed on the relevant product pages.

We make reasonable efforts to ensure product information is accurate.

Colours may vary slightly between screens and printed products. However, products must still match their descriptions and meet applicable legal standards.

4. Personalised Orders

When ordering personalised products, customers are responsible for providing the requested photographs, names, dates, wording and other instructions.

Please check all personalisation information carefully before submitting an order.

If you discover a mistake, contact us as soon as possible.

We will try to accommodate changes where reasonably possible, but changes may not be possible once production has begun.

Any additional charges for customer-requested changes will be explained and agreed before being applied.

5. Customer-Supplied Photographs

By uploading photographs or other materials, you confirm that you have the necessary rights or permission to provide them for the purpose of creating your order.

You retain ownership of your original photographs and other materials.

You grant Spot on Keepsakes permission to use the materials solely as reasonably necessary to create, fulfil and support your order.

We do not acquire ownership of your original photographs.

We will not use customer photographs for our own advertising, product listings or social media without appropriate permission.

For information about how photographs are processed, please see our Privacy Policy.

6. AI-Assisted Artwork

Some personalised products are created using AI-assisted editing and image-generation tools, including ChatGPT by OpenAI.

Where relevant, photographs and personalisation instructions may be processed through these services to create the requested artwork.

AI-assisted artwork may involve artistic interpretation, and exact photographic likeness cannot always be guaranteed.

We aim to preserve important facial characteristics and follow the customer's instructions as closely as reasonably possible.

This does not affect your statutory rights if the finished product is faulty or does not match its description.

7. Artwork Proofs and Approval

Where a product listing expressly includes an artwork proof, we will provide one before final production.

Customers should carefully review any proof and notify us of errors or requested amendments within the timeframe communicated.

If a product does not include an artwork proof, production may begin using the information supplied with the order.

We will explain any additional charges for amendments before proceeding.

Approval of a proof does not remove your statutory rights if the supplied product is faulty or not as described.

8. Prices and Payment

All prices are displayed in pounds sterling (GBP).

Any applicable taxes and delivery charges will be shown during checkout.

Payment must be successfully authorised before we begin processing an order.

We use Shopify and supported payment providers to process payments securely.

We reserve the right to correct genuine pricing or listing errors before accepting an order. If an error affects an order already placed, we will contact you to agree how to proceed or arrange a refund where appropriate.

9. Order Acceptance

After placing an order, you will normally receive an automated confirmation.

An order confirmation acknowledges receipt of your order but does not necessarily mean we have accepted it.

A contract is formed when we confirm acceptance of your order, including through a dispatch confirmation or other clear acceptance communication.

If we cannot fulfil an order, we will contact you and arrange an appropriate refund.

10. Production Times

Many of our products are made to order and require preparation or production time before dispatch.

Estimated production times are provided on relevant product pages or communicated during the ordering process.

Delivery estimates are separate from production times.

We will inform customers of significant delays and comply with applicable consumer-law requirements concerning delivery.

11. Shipping and Delivery

We currently offer UK delivery using Evri.

Our available shipping methods include:

Evri Standard Tracked Delivery — £3.49

Evri Next Day Tracked Delivery — £4.99

Free Evri Standard Tracked Delivery on eligible orders of £50 or more

Delivery options and charges are calculated at checkout and may depend on the order value, parcel type and delivery destination.

Next Day refers to the carrier's delivery service after dispatch and does not mean personalised products will be made and delivered the day after ordering.

Delivery times are estimates unless a specific guaranteed delivery arrangement has been expressly agreed.

Risk of loss or damage generally remains with us until the goods come into your physical possession or that of someone you have identified to receive them.

For further details, please see our Shipping Policy.

12. Cancellations and Change-of-Mind Returns

Under UK consumer law, goods made to a customer's specifications or clearly personalised are generally excluded from the usual 14-day change-of-mind cancellation right.

Accordingly, we do not normally accept change-of-mind cancellations or returns for genuinely personalised products.

Please contact us promptly if you wish to cancel an order. We may be able to accommodate a cancellation before production begins.

For eligible non-personalised products purchased online, customers generally have 14 days after delivery to notify us of cancellation and a further 14 days to return the goods.

These provisions do not affect your statutory rights concerning faulty, damaged or misdescribed goods.

13. Faulty, Damaged or Incorrect Products

We take care when preparing and packaging orders.

If your order arrives damaged, faulty, incorrect or not as described, please contact us at:

bethanyharrison@spotonkeepsakes.co.uk

Please provide your order number, details of the problem and photographs where possible.

We will investigate and provide the appropriate remedy in accordance with applicable consumer law.

Depending on the circumstances, this may include repair, replacement, a price reduction or refund.

Nothing in these terms excludes or restricts your rights under the Consumer Rights Act 2015.

14. Refunds

Refunds will be issued where required by law or where otherwise agreed.

Refunds are normally made to the original payment method.

Any refund will be processed within the timescales required by applicable law.

Please see our Returns & Refunds Policy for further information.

15. Intellectual Property

The website's branding, original product photography, descriptions, designs and other content created or owned by Spot on Keepsakes are protected by applicable intellectual property laws.

Customers must not reproduce or commercially exploit our protected content without permission.

Customers retain any rights they hold in photographs and other materials they supply.

Ownership and permitted uses of completed personalised artwork are subject to applicable law and any specific licence or agreement provided with the product.

16. Acceptable Website Use

Customers must not use our website for unlawful or fraudulent purposes.

You must not upload materials that infringe another person's rights or are unlawful.

We may refuse to produce content where doing so would breach applicable law or the rights of others.

Where we cannot lawfully fulfil an order, we will handle any cancellation and refund in accordance with applicable consumer law.

17. Privacy and Personal Information

We process personal information in accordance with our Privacy Policy.

This includes customer details, order information, uploaded photographs and personalisation instructions.

Please review our Privacy Policy for further information about Shopify, OPTIS Product Options, AI-assisted artwork and delivery services.

18. Third-Party Services

Our store uses third-party services including Shopify, OPTIS Product Options, OpenAI and Evri.

These services may have their own terms and privacy notices.

Nothing in these terms removes our legal responsibilities to customers for products and services we are required to provide.

19. Our Responsibility to Customers

We are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill, subject to applicable law.

We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Nothing in these terms affects your statutory consumer rights.