Shipping policy

Shipping & Delivery Policy

Spot on Keepsakes
Last updated: 23 October 2026

Thank you for shopping with Spot on Keepsakes.

We take care when preparing, packaging and dispatching your personalised gifts and keepsakes. Please read our shipping information before placing your order.

1. Where We Deliver

We currently offer delivery to eligible addresses within the United Kingdom.

Available delivery services and charges will be displayed at checkout.

If we are unable to deliver to your address, please contact us before placing an order.

2. Delivery Options and Prices

We currently offer the following delivery options through Evri:

Delivery method	Price
Evri Standard Tracked Delivery	£3.49
Evri Next Day Tracked Delivery	£4.99
Free Evri Standard Tracked Delivery	Orders of £50 or more

Free delivery applies to qualifying orders with a basket value of £50 or more, subject to the delivery options available at checkout.

Delivery charges are shown before payment.

3. Personalised Product Processing Times

Many of our products are made to order, including family portraits, pet portraits, memorial artwork, personalised prints and engraved gifts.

These items require preparation and production before they can be dispatched.

Estimated processing times will be displayed on the relevant product page or communicated during the ordering process.

Processing times may vary depending on the product, order complexity, personalisation requirements and current order volume.

If we need additional photographs, information or clarification, we may contact you before completing your order.

Any delay caused by missing personalisation information may affect the estimated dispatch date.

4. Delivery Times

Delivery times begin once your order has been completed and dispatched.

Evri Standard Tracked Delivery

Evri Standard is generally expected to arrive within approximately 2–3 working days after the carrier receives the parcel, although actual delivery times may vary.

Evri Next Day Tracked Delivery

Evri Next Day is intended to provide delivery on the next eligible delivery day after dispatch, subject to the carrier's service conditions and delivery area.

Choosing Next Day delivery does not mean your personalised product will be created and delivered the day after ordering.

Carrier delivery estimates are not guaranteed unless we expressly agree to a guaranteed delivery date.

5. Order Tracking

Once your order has been dispatched, we will provide tracking information where available.

Customers can use their tracking number to follow the parcel's progress through Evri.

Tracking updates may take time to appear after a parcel has been handed to the carrier.

You can track an Evri parcel at:

https://www.evri.com/track-a-parcel

6. Delivery Delays

Although we aim to dispatch orders promptly, delays can occasionally occur due to:

High order volumes
Missing personalisation information
Production difficulties
Carrier disruption
Severe weather
Bank holidays
Other circumstances affecting delivery

If we become aware of a significant delay, we will make reasonable efforts to contact you.

We remain responsible for meeting our legal delivery obligations, including those under the Consumer Rights Act 2015.

Unless a different delivery period has been agreed, goods must generally be delivered without undue delay and within 30 days of the contract being made.

If delivery is delayed, customers may have statutory rights to request delivery within an appropriate additional period or cancel and receive a refund, depending on the circumstances.

7. Incorrect Delivery Addresses

Customers should check that their delivery address is correct before completing checkout.

If you notice an error, please contact us as soon as possible at:

bethanyharrison@spotonkeepsakes.co.uk

We will try to update the address before dispatch where possible.

Once an order has been handed to the carrier, changes may not be possible.

Where a delivery issue arises because of incorrect information supplied by the customer, we will discuss any reasonable additional delivery costs before arranging another shipment.

Nothing in this section affects your statutory rights.

8. Lost or Missing Parcels

If your tracking information shows a delivery problem or your parcel has not arrived within the expected timeframe, please contact us.

We will investigate the issue with Evri and arrange an appropriate resolution.

Where an order is lost before it reaches you or a person you have nominated to receive it, we remain responsible in accordance with applicable consumer law.

Depending on the circumstances, this may involve sending a replacement or issuing a refund.

Customers will not be required to resolve a lost-parcel claim directly with Evri before we address our legal responsibilities.

9. Damaged Deliveries

We take care to package our products securely.

If your order arrives damaged, please contact us as soon as reasonably possible.

Where available, please provide:

Your order number
A description of the damage
Photographs of the damaged product
Photographs of the packaging

This information helps us investigate and resolve the issue promptly.

We will provide an appropriate remedy in accordance with your statutory consumer rights.

10. Multiple Items and Parcels

Orders containing several products may occasionally require more than one parcel.

Where this happens, items may arrive separately.

We will provide relevant dispatch or tracking information where available.

11. Special Occasions and Time-Sensitive Orders

If you need an item for a wedding, birthday, anniversary, memorial or another special occasion, please order with sufficient time for both production and delivery.

If you have a specific deadline, contact us before placing your order.

We cannot guarantee arrival for a particular occasion unless a specific delivery deadline has been expressly agreed.